Are you ready to shape Huisman's global IT transition? Can you turn possibilities into realities? And, do you have what it takes to make an impact? Then we might be looking for you. As our IT colleague you'll work in small, dedicated teams to empower our global offices and production facilities, ensuring your efforts have a direct and meaningful impact. Find out more about our vacancy for IT Servicedesk Employee.
IT Servicedesk Employee
Vacancy: IT Servicedesk Employee who is ‘equipped for impact’
About our organisation
We are Huisman. We develop step changing technical solutions and translate these into the design and construction of the largest onshore and offshore installations. For decades, we have been working all over the world for offshore wind, geothermal energy, oil & gas, leisure, civil and port logistics industries.
With our passionate workforce and worldwide production, service & sales facilities we are equipped for impact in these times of energy transition.
“Contribute to the revolution of IT operations, utilising agile and scrum as our driving force and the cloud as our canvas for creating value.”
Arne van Vuuren - Manager IT Operations
About the position of IT Servicedesk Employee
As an IT Servicedesk Employee, you are the first point of contact for IT-related questions and incidents within Huisman. You support end-users both on-site and remotely, ensuring they can work productively and securely with their devices and applications. This role combines customer focus with technical expertise, including device management, Microsoft 365 support, and operational IT tasks. You work closely with IT teams worldwide and play a key role in the daily continuity of our organisation.
What do we expect of you?
- Provide 1st and 2nd line support for laptops, desktops, mobile devices and peripherals such as docking stations, monitors and webcams;
- Support users both on-site and remotely via phone, chat and remote tools;
- Manage the full lifecycle of IT assets: onboarding, offboarding, tagging, inventory and stock control;
- Configure and troubleshoot Windows devices, Intune-managed endpoints and software installations;
- Assist users with Teams, OneDrive, Outlook and other Microsoft 365 applications;
- Work with ITIL processes for incidents, requests and escalations using an ITSM tool;
- Support global IT projects with local infrastructure tasks, including installations in MER/SER rooms and meeting room management;
- Provide “hands-and-eyes” support for the global infrastructure team;
- Maintain documentation of local networks, servers and installations, and signal issues with WAN circuits, servers or camera systems;
- Develop and share user guides, FAQs and onboarding instructions, and provide short (virtual) training sessions when needed.
Personal development and education opportunities are part of the deal. You will also benefit from Huisman’s strong focus on innovation, an excellent employment conditions package and an open, international working culture.
Wondering if you are 'equipped for impact'?
You are:
- Responsible and proactive;
- Service-minded and solution-oriented;
- Accurate, structured and process-driven;
- Flexible, stress-resistant and able to prioritise under pressure;
- A strong communicator and team player;
- Customer-oriented, stress-resistant and strongly problem-solving.
You have:
- MBO-4 (vocational) level education in IT or higher;
- At least 3 years of experience in an IT servicedesk or support role;
- Experience with Microsoft 365, Windows 10/11 and ITSM tools such as TOPdesk, ServiceNow or BMC;
- Excellent command of both Dutch and English, spoken and written.
Required certifications and/or knowledge areas:
- MD-102 Microsoft Endpoint Administrator;
- Professional Scrum Master (PSM) / Agile Scrum mindset;
- ITIL Foundation;
- CompTIA Security+;
- CompTIA A+;
- CompTIA IT Fundamentals;
- Microsoft Office Certified;
- Microsoft Operating System Certified;
- Azure Fundamentals;
- Microsoft 365 Fundamentals;
- Office 365 Modern Desktop Administrator.
Why this role matters
As an IT Servicedesk Employee, you are the connecting link between end-users and the broader IT organisation. You ensure colleagues worldwide can work without IT barriers. Your contribution makes the difference in productivity, satisfaction and security – every single day.
Some practical things we need you to have:
- An EU passport/valid work permit for The Netherlands;
- A good command of the English language verbally and in writing.
More about Huisman
We design and produce in-house and deliver our turn-key products to clients worldwide. Our clients choose us for our entrepreneurial spirit, skills, reliability, and innovative solutions. Examples? Consider myHuisman©, our digital portal for equipment owners. So, if you join Huisman make sure you are equipped for impact. In other words, surprise us, our clients and… yourself!
What do we have to offer?
- An excellent benefits package tailored to your experience and education level;
- An international work environment;
- Various growth and development opportunities;
- Open, informal, no-nonsense culture with short communication lines.
Does this sound like you?
Apply online for the position of IT Servicedesk Employee by using the application form at the bottom of this page. We are curious to see what kind of impact you will make.
Still need a bit more info or looking for something that suits you better?
Please contact us via our contact form for more information or sign up for our job alert to receive details of new opportunities in your inbox.
Disclaimer for recruitment and selection agencies:
We don’t accept any unsolicited applications or CVs from recruitment and selection agencies. Proposing candidates without invitation is not appreciated and will not be considered by Huisman. Applications received are property of Huisman. We don’t appreciate acquisition and this also applies to Huisman colleagues or associated Huisman companies.
- Full-time
- Professional
- Schiedam, NL
Share this vacancy
''What drives me is the conversation with candidates: their passion for engineering, their stories, their ambitions. It's always special to find that match between their expertise and the innovative projects at Huisman.''